Discussion Post for SLS2352

Learning Goal: I’m working on a management question and need an explanation and answer to help me learn.

Please read Chapter 9-Handle Conflict & negotiation in the EBook Human Relations and answer the following questions. Please ensure that you answer every part of the questions. Remember to use inline citations and a reference list at the end of your post.


  1. What are the types of conflicts that individuals may have at work? What are some primary causes of conflict at work? What are the outcomes of workplace conflict?
  2. Which types of job are the most at risk for workplace violence? Why do you think that is?
  3. List three ways to decrease a conflict situation. What are some pros and cons of each of these approaches?
  4. Do you deal with conflict differently with friends and family than you do at work? If so, why do you think that is? What is your usual conflict-handling style at work? Do you see it as effective or ineffective?
  5. Describe a situation in which not having enough conflict can be a problem.


  1. What are the negotiation phases and what goes on during each of them?
  2. When negotiating, is establishing a BATNA important? Why or why not?
  3. What are the third-party conflict resolution options available?
  4. What are some similarities and differences in conflict management preference and negotiation practices among different countries around the globe?
  5. Have you had any experiences with individuals from other cultures? If so, how did it go? How might it have gone better?

As always, please be sure to thoughtfully respond to at least one classmate.

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